Virtual Call Center | Set up remote Call Center for Outbound and Inbound Calls
Set up a Virtual Call Center
What is a Virtual Call Center?
A Solution for Outbound Call Centers: Virtual Phone Numbers
Make and Receive Calls Using our new Web Dialer as well as our Android Dialer app
We offer virtual phone numbers in nearly every country in the world. To make outbound calls, your outbound calling agents are able to utilize our new web phone dialer. Our new Web Dialer is designed to help busy professionals and sales people quickly dial a phone number on a web page directly from the browser they use.
This outbound VoIP service can be coupled with the valuable features such as call recording, simultaneous ringing, and virtual SMS numbers. In addition to our Web Dialer, you may make and receive international phone calls from an Android device using our Dialer app (iOS is coming soon).
The dialer is capable of utilizing both VoIP/SIP protocol using your computer's microphone and speakers as well as PSTN networks (currently active and available) to initiate calls from any web page. After setting up an account with us, users obtain and enter the specific account credentials in the settings page and successfully authenticate it prior to using it.
Popular Features
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Two-way voice calls from any of your virtual or toll free phone numbers
- Set a Dynamic Caller ID to display for outbound calls
- Make assisted call transfers to other active users in your network
- FREE in-network calls between users
- Fully integrated Contacts and Call History
For more information on Outbound calling, click here.
How is the audio quality?
Our international call forwarding partner has 20+ plus years of experience has resulted in close partnerships with reputable service providers around the globe. Through this experience and by developing a proprietary service platform, we are able to provide the highest service quality and reliability to our customers. In short, our international call forwarding service is a proven solution that combines the proven technology of the public switch telephone networks (PSTN) as well as the most advanced voice switching options used routinely by all major networks around the world.
The network is built with proper redundancy to ensure high reliability of the service. Points of presence in multiple countries ensure the best possible quality thanks to proprietary routing algorithms. There's a good reason some of our customers rely on our services for close to a quarter century. You can expect excellent audio quality.
How Outbound Calling Centers work
Our Outbound Calling service solution incorporates virtual phone numbers into the calling process thereby allowing businesses to reach customers in different countries with matching caller IDs and decreasing rejected call ratio. In addition, your virtual phone numbers can be used for receiving return calls from customers improving the overall customer experience and positive results. In addition to using our new web dialer (which we recommend highly), we can provide multiple options to make outbound calls including free softphones, IP phones, and local access numbers (where VoIP is not a viable).
What is the cost of using Outbound Dialing?
Outbound Calling service can be added to any virtual phone number order and costs as low as $25 per month with Basic Plan. Higher service plans provide rate discount of up to 15%. The monthly service fee is used as call credit and per minute rates are extremely competitive and dependent on the country and network called.
How to Set Up Outbound Calling with Your Virtual Number
It’s easy to set up outbound calling with your virtual phone number in just a few steps using the web dialer. Your virtual number can be activated right away when you sign up, and all settings can be managed in real-time through an online control panel.
Benefits of Outbound Calling for Virtual Call Centers
connect with your CRM or support desk software.
call logs which includes date & time and duration. Call
tracking can also be used in marketing campaigns by
using dedicated numbers to determine the effectiveness
of that campaign.
number, your company will appear more credible and
professional.